IT Business Support

Job Responsibilities:

  • Responsible in responding and resolving assigned incident tickets and or request tickets in the IT helpdesk's end to end process.

    • Ensures all issues are properly logged, action taken and feedback provided.
    • Diagnoses computer hardware and software, networks systems and other system issues accurately and quickly.
    • Track issues from reporting to resolution while updating the internal knowledge base and/or communicating learning with internal business units. Follow up the concerned support teams regarding on the resolution to open tickets.
    • Providing initial fault diagnosis for minor issue and coordinating with other level 2 and leve 3 resources to resolve and fix major issues as part of IT team.
  • Responsible in maintaining and enhancing IT processes and procedures.

  • Responsible and ensure all office equipment like hardware, software and external infrastracture are in optimal condition.

  • Manage several issues at a given time and as per prioritize by IT service Operation.

  • Perform other task that maybe assign from time to time.

Job Qualifications:

  • Candidate must possess at least Bachelor’s/College Degree in Computer Engineering/Information Technology or equivalent

  • Fresh graduate/entry level with knowledge in technical

  • Ability to respond to help desk request after hours on a limited basis

  • Excellent communication skills

  • Ability to diagnose and resolve basic technical issues

  • Able to handle challenges and can handle stressful situations


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