Job Responsibilities:
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Responsible in responding and resolving assigned incident tickets and or request tickets in the IT helpdesk's end to end process.
- Ensures all issues are properly logged, action taken and feedback provided.
- Diagnoses computer hardware and software, networks systems and other system issues accurately and quickly.
- Track issues from reporting to resolution while updating the internal knowledge base and/or communicating learning with internal business units. Follow up the concerned support teams regarding on the resolution to open tickets.
- Providing initial fault diagnosis for minor issue and coordinating with other level 2 and leve 3 resources to resolve and fix major issues as part of IT team.
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Responsible in maintaining and enhancing IT processes and procedures.
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Responsible and ensure all office equipment like hardware, software and external infrastracture are in optimal condition.
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Manage several issues at a given time and as per prioritize by IT service Operation.
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Perform other task that maybe assign from time to time.
Job Qualifications:
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Candidate must possess at least Bachelor’s/College Degree in Computer Engineering/Information Technology or equivalent
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Fresh graduate/entry level with knowledge in technical
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Ability to respond to help desk request after hours on a limited basis
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Excellent communication skills
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Ability to diagnose and resolve basic technical issues
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Able to handle challenges and can handle stressful situations