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Responsible in responding and resolving assigned incident tickets and or request tickets in the IT helpdesk's end to end process.
Responsible in maintaining and enhancing IT processes and procedures.
Responsible and ensure all office equipment like hardware, software and external infrastracture are in optimal condition.
Manage several issues at a given time and as per prioritize by IT service Operation.
Perform other task that maybe assign from time to time.
Candidate must possess at least Bachelor’s/College Degree in Computer Engineering/Information Technology or equivalent
Fresh graduate/entry level with knowledge in technical
Ability to respond to help desk request after hours on a limited basis
Excellent communication skills
Ability to diagnose and resolve basic technical issues
Able to handle challenges and can handle stressful situations