IT Business Support

Job Responsibilities:

• Responsible in responding and resolving assigned incident tickets and or request tickets in the IT helpdesk's end to end process.

• Ensures all issues are properly logged, action taken and feedback provided.
• Diagnoses computer hardware and software, networks systems and other system issues accurately and quickly.
• Track issues from reporting to resolution while updating the internal knowledge base and/or communicating learning with internal business units. Follow up the concerned support teams regarding on the resolution to open tickets.
• Providing initial fault diagnosis for minor issue and coordinating with other level 2 and leve 3 resources to resolve and fix major issues as part of IT team.

• Responsible in maintaining and enhancing IT processes and procedures.

• Responsible and ensure all office equipment like hardware, software and external infrastracture are in optimal condition.

• Manage several issues at a given time and as per prioritize by IT service Operation.

• Perform other task that maybe assign from time to time.

Job Qualifications:

• Candidate must possess at least Bachelor’s/College Degree in Computer Engineering/Information Technology or equivalent

• Fresh graduate/entry level with knowledge in technical

• Ability to respond to help desk request after hours on a limited basis

• Excellent communication skills

• Ability to diagnose and resolve basic technical issues

• Able to handle challenges and can handle stressful situations