FAQ

Rice Cooker

a. What are the things to remember when using a rice cooker?
1. Make sure that the inner pot is properly fitted to its base/body.
2. Inner pot should be dry and clean to avoid the heating plate from getting damaged.
3. When getting rice from the unit, remove the inner pot from the unit to avoid damaging the spring of the heater plate.
4. Make sure that both ends of the power cord are properly plugged to its corresponding sockets to avoid short circuit.
b. What is the right amount of water for every cup of rice?
Pour 1 cup of water for every cup of rice. This however depends on the type of rice used as well as the personal preference when cooking.
c. Can I use my inner pot for cooking on stoves?
Not recommended, since the inner pot’s thickness is not built to be placed on direct fire. Frequent usage of the inner pot on stove will result to deformation.

Multi Cooker

a. What are the cooking methods that I can do with the multi cooker?
It has 8-in-1 function which includes: Deep fry, Roast, Sauté, Slow Cooking, Steam, Stew, Cooking Rice and can be used as food warmer.
Other cooking functions: Grill, congee, bake and fondue.
b. What is the proper clean and care of the unit?
Do not use sharp metal utensils or abrasive tools with the unit: use only plastic or wooden utensils to avoid damaging the non-stick surface of the inner pot.
c. Will the provided metal accessories damage the non-stick inner pot?
Provided metal accessories will not damage the unit if used properly.
d. Can the multi cooker be used for frying using small portion of oil? There is a MIN line inside the inner pot.
Yes; MIN and MAX level is applicable for deep fry, boil, hot pot, slow cook, and steam.

Electric Oven

a. What cooking functions can I make with my electric oven?
Electric oven may be used for Baking, roasting and toasting.
b. Why is preheating required when roasting and baking?
So that the food will be cooked properly and equally.
c. How to properly preheat the electric oven?
Set the temperature to its maximum level (250c) for 10-15 minutes.
d. How to properly clean the unit?
Wash removable parts with water and allow it to dry-up before putting it back to the unit. Wipe the inner part with a mixture of water and baking soda and you can spray it with white vinegar before wiping with damp clothes.
e. What are the containers that may be used for electric ovens?
You can use metal trays or pans, tempered glass plates or containers and ceramic pots.
Note: Please do not use plastic, paper plates or any materials that melts and flammable.

Microwave Oven

a. What are the containers that are safe to use for Microwave oven?
Heat resistant glasses, ceramic, microwavable plastic, kitchen papers.
b. What are the containers/materials that are not allowed to be used in microwave oven?
Metal trays and racks, aluminum foils and containers.

Convection Oven

a. How does it work and how does it differ from the conventional electric oven?
It has an internal fan mounted on the lid that allows hot air to circulate inside the pot. This ensures that the same temperature reaches the top and bottom part of the food which cooks food more evenly. Since heat is transferred more efficiently, it will take less time to cook which saves electricity too.
b. What are the cooking methods that you can do with the convection oven?
It has 6-in-1 function (Roast, Bake, Steam, Fry, Toast and Defrost)
c. What is the proper convection oven cooking method?
Preheat the unit by setting the temperature level to maximum for 5-10 minutes.

For Roasting and broiling, place food directly to the wire rack.

For Baking, place the food into pan not more than 10 inches in diameter.

For Steaming, place food into an aluminum foil or pouch and add few drops of water then seal.

For frying, dip food to fry in oil and put directly to the wire rack.

For defrosting, set heat control to thaw/ wash or at least 50°c.

d. How does the 'Safety lock handle' work?
The oven will not operate or will stop to operate when the handle is lifted up.
e. How does 'self-cleaning function' work?
The oven will clean by itself by pouring water into the bowl and adding few drops of liquid soap then set the heat control to Thaw/Wash.

Electric Griller

a. What is the advantage of grilling over frying?
Excess oil/fat was being drained while grilling unlike frying wherein the food must be directly placed in cooking oil.
b. How can I avoid smoke and excessive odor while using the unit?
Always fill the water pan/ oil drip tray with water. This will prevent the grease and excessive fat/oil to burn and cause fumes.
Filling the unit with water is also necessary as it regulates temperature of the unit’s body – this prevents the unit to overheat.
c. What utensils can I use for my non-stick Grill plate?
Use only wooden, plastic, rubber or silicon tongs, cutleries or utensils to avoid it from getting scratched.

Gas Stove

a. How to obtain good flame for the stove?
Set your damper to half open or half covered state to achieve pale blue flame.

  • Full covered damper – The flame is long and reddish caused by insufficient air supply.
  • Full opened damper – The flame is cut because of excessive air supply.

(Please check Instruction Manual for proper setting).


Induction Cooker

a. What is the suitable cookware for Induction cooker?
Iron metal or stainless steel w/ enough magnetic material. Pan diameter should be 16-24cm.
b. What are the cookware items that are not applicable for the unit?
Glass, ceramic or aluminum type of cookware. Pan diameter: Less than 16cm will not be detected.
c. What is the maximum weight the induction cooker can carry?
5-7 Kilos only
d. What is the advantage of using Induction cooker compared to Electric Stove and Gas Stove?
It is safe to use because of the absence of open flame and direct heat.

Water Dispenser

a. What is the proper water dispenser usage?
Allow 8 to 48 hours standby after the item was bought from store.
Install water bottle into the unit, then allow water to run in the hot water tap before turning ON heating function.

Blender

a. What is the recommended type and size of ice that I can use with my blender?
You may use cube ice or tube ice less that 1 inch in size.
b. The unit has a Built-in Safety switch feature, how does it work?
Unit will not function if all the parts of the unit are not fitted well.
c. Can I add food or liquid to the blender while it is operating?
Yes, but to avoid spillage do not remove the lid or cover; instead just remove the feeder cap and fill the ingredients through its opening.

General Questions

1. Where can I buy spare parts, consumables or accessories for my appliance?
You may buy spare parts and accessories directly at KYOWA Head Office Service Center (Recommended) and also at the affiliated Kyowa service centers nationwide.
2. I have just opened my appliance and I think one of the parts is missing. What do I do next?
You may return the items at the branch/outlet where you purchased the item if it is still covered under the 7 days replacement policy; or you may contact KYOWA Head Office Service Center for further instructions.
Customer Service Hotline: 02-242 1731 to 35
3. What should I do if the power cord of my appliance is damaged?
Do not operate your KYOWA product if it malfunctions or appears damaged in any manner. Bring the complete product to the place of purchase or at any affiliated Kyowa service centers for inspection, repair or replacement.
4. What should I do if my kitchen appliance is not working?
Do not operate your KYOWA product if it malfunctions or appears damaged in any manner. Bring the complete product to the place of purchase or at any affiliated Kyowa service centers for inspection, repair or replacement.
5. What is your return policy?
7 days replacement only for items with factory defect.
6. How do I maintain and clean my oven? Any tips?
For optimum cleaning, you may use baking soda combined with water. Apply mixture in the oven then allow to dry overnight. Then finally spray with vinegar then wipe with soft damp cloth.
7. Is it normal for the oven to emit smoke during first use?
Yes, since the inner metal parts and the heater coil of the oven is slightly greased to protect it from rusting. By turning the unit ON for the first time, the grease will be heated and evaporate causing it release smoke and emit burnt odor. This however, will cease after you have used the oven for some time.
8. What should I do before using my oven for the first time?
Wash the removable parts and allow it to dry before putting it back in the unit.

For baking and roasting, the unit needs to be preheated first before placing the food inside to properly cook. To preheat, turn the temperature control knob to its maximum temperature (250°c) for 10-15 minutes.

9. General care and handling procedure:
Always store the unit in a cool and dry place.
Important reminders when using Kyowa appliances may also be applied:

  1. Read first the instruction manual.
  2. Avoid product misuse and abuse.
  3. Avoid using octopus connection or extension wire with multiple loads.
  4. Do not leave your appliance unattended when in use. Always switch it off when not in use.
  5. Keep it out of children’s reach.
  6. Do not operate the appliance if observed damaged or malfunctioning.
10. What is the covered warranty of Kyowa home and kitchen appliances?
1 year warranty on parts and lifetime free service.

NOTE: Consumable parts, misuse of item, customer’s negligence and unauthorized repair are not covered by warranty.

11. What is the procedure in major department stores and appliance stores?
For Warranty:
7 Days replacement for items with factory defect.

Return Policy may vary per store.

Service warranty is not allowed in any department stores, thus, we recommend to bring the items to the accredited service centers.