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ISO (International Organization for Standardization)
DTI & BPS (Department of Trade and Industry and Bureau of Philippine Standard)
All Kyowa items are checked and tested by our warehouse and operations team before it is delivered to you.
General care and handling procedure:
Always store the unit in a cool and dry place. Important reminders when using Kyowa appliances may also be applied:
What should I do if the power cord of my appliance is damaged?
Do not operate your KYOWA product if the cord is damaged to avoid the risk of electrocution. Bring the item immediately to the nearest authorized service center for repair.
What should I do if my kitchen appliance is not working?
Do not operate your KYOWA product if it malfunctions or shows any sign of damage. Bring the complete product to the place of purchase or at any affiliated Kyowa service centers for inspection, repair or replacement. You may contact KYOWA Head Office Service Center for further assistance. Customer Service Hotline: 02-8242 1731 to 35
What is the covered by the Kyowa's warranty?
Kyowa offers 1 YEAR warranty on parts and lifetime FREE service. However, this product warranty does not cover, and/or may be invalidated due to the following reasons:
What are the documents needed to claim the warranty?
The customer needs to present any of the following below upon request of service/warranty:
What if I had lost my proof of purchase?
You can call Kyowa customer service hotline (08) 8242-1731 to 35 to file a report . The following details below needs to be provided:
Kyowa Customer service team will communicate with the Autorized Service Center to accept the service item if the purchase was successfully verified.
Will there be any other charges upon request of service/warranty?
For items beyond 1 year upon purchase date, customer will pay only the cost of the parts replaced. There will be NO service fee to be collected from the customer.
Where can I buy spare parts, consumables, or accessories for my appliance?
You may buy spare parts and accessories directly at the Kyowa Head Office and authorized service centers nationwide.
I have just opened my appliance and I think one of the parts is missing. What do I do next?
You may return the items at the branch/outlet where you purchased the item if it is still covered under the 7 days replacement policy; or you may contact KYOWA Head Office Service Center for further assistance. Customer Service Hotline: 02-8242 1731 to 35
What is the procedure in major department stores and appliance stores?
"For Warranty: 7 Days replacement for items with factory defect.
Return Policy may vary per store. Service warranty is not allowed in any department stores, thus, we recommend to bring the items to the accredited service centers."
What is the return policy of Kyowa?
Kyowa only accepts returns for items within 15 days from delivery date.
How can I return the item?
Customer to send a message through the Kyowa official website to request for return and to provide the following details below:
For damaged item, customer will be asked to send photos or videos to validate the claims.
Kyowa customer service team to process and schedule pull-out of the item.
After I return the item, what are the options that I have?
Customer has the option to:
For replacement, how long would it take for the item to be delivered??
Kyowa team will swap the item within 3 to 5 working days from the time that the customer has requested for replacement.
What if I change my mind and wanted to replace my item with another item? Is it possible?
The Kyowa Flagship Store accepts replacement requests under the following conditions:
If request for a Refund, how will I get it? And how long would it take?
What are the things to remember when using a rice cooker?
What is the right amount of water for every cup of rice?
Pour 1 cup of water for every cup of rice. This however depends on the type of rice used as well as the personal preference when cooking.
Can I use my inner pot for cooking on stoves?
Not recommended, since the inner pot’s thickness is not built to be placed on direct fire. Frequent usage of the inner pot on stove will result to deformation.
What cooking functions can I make with my electric oven?
Electric oven may be used for Baking, roasting and toasting.
Why is preheating required when roasting and baking?
So that the food will be cooked properly and equally.
How to properly preheat the electric oven?
Set the temperature to its maximum level (250c) for 10-15 minutes.
How to properly clean the unit?
Wash removable parts with water and allow it to dry-up before putting it back to the unit. Wipe the inner part with a mixture of water and baking soda and you can spray it with white vinegar before wiping with damp clothes.
What are the containers that may be used for electric ovens?
You can use metal trays or pans, tempered glass plates or containers and ceramic pots.
Note: Please do not use plastic, paper plates or any materials that melts and flammable.
How does it work and how does it differ from the conventional electric oven?
It has an internal fan mounted on the lid that allows hot air to circulate inside the pot. This ensures that the same temperature reaches the top and bottom part of the food which cooks food more evenly. Since heat is transferred more efficiently, it will take less time to cook which saves electricity too.
What are the cooking methods that you can do with the convection oven?
It has 6-in-1 function (Roast, Bake, Steam, Fry, Toast and Defrost)
What is the proper convection oven cooking method?
Preheat the unit by setting the temperature level to maximum for 5-10 minutes.
For Roasting and broiling, place food directly to the wire rack.
For Baking, place the food into pan not more than 10 inches in diameter.
For Steaming, place food into an aluminum foil or pouch and add few drops of water then seal.
For frying, dip food to fry in oil and put directly to the wire rack.
For defrosting, set heat control to thaw/ wash or at least 50°c.
How does the 'Safety lock handle' work?
The oven will not operate or will stop to operate when the handle is lifted up.
How does 'self-cleaning function' work?
The oven will clean by itself by pouring water into the bowl and adding few drops of liquid soap then set the heat control to Thaw/Wash.
How to obtain good flame for the stove?
Set your damper to half open or half covered state to achieve pale blue flame.
(Please check Instruction Manual for proper setting).
What is the proper water dispenser usage?
Allow 8 to 48 hours standby after the item was bought from store.
Install water bottle into the unit, then allow water to run in the hot water tap before turning ON heating function.
Glass Top - Gas Stove
Always remember to install/ use the trivet when cooking.
Use only standard gas hose and reliable regulator.
Make sure that burners are free from any blockage before turning the unit on.
Avoid any cold liquid to spill on glass top while cooking or while its hot.
Allow stove to cool down before cleaning.
Clean the top body, trivets and burners to avoid accumulation of dirt.
Make sure your area near gas stove is free from flammable materials
Be mindful of the intended weight the stove can carry to avoid sudden breakage.
What are the cooking methods that I can do with the multi cooker?
It has 8-in-1 function which includes: Deep fry, Roast, Sauté, Slow Cooking, Steam, Stew, Cooking Rice and can be used as food warmer. Other cooking functions: Grill, congee, bake and fondue.
What is the proper clean and care of the unit?
Do not use sharp metal utensils or abrasive tools with the unit: use only plastic or wooden utensils to avoid damaging the non-stick surface of the inner pot.
Will the provided metal accessories damage the non-stick inner pot?
Provided metal accessories will not damage the unit if used properly.
Can the multi cooker be used for frying using small portion of oil? There is a MIN line inside the inner pot.
Yes; MIN and MAX level is applicable for deep fry, boil, hot pot, slow cook, and steam.
What are the containers that are safe to use for Microwave oven?
Heat resistant glasses, ceramic, microwavable plastic, kitchen papers.
What are the containers/materials that are not allowed to be used in microwave oven?
Metal trays and racks, aluminum foils and containers.
What is the advantage of grilling over frying?
Excess oil/fat was being drained while grilling unlike frying wherein the food must be directly placed in cooking oil.
How can I avoid smoke and excessive odor while using the unit?
Always fill the water pan/ oil drip tray with water. This will prevent the grease and excessive fat/oil to burn and cause fumes. Filling the unit with water is also necessary as it regulates temperature of the unit’s body – this prevents the unit to overheat.
What utensils can I use for my non-stick Grill plate?
Use only wooden, plastic, rubber or silicon tongs, cutleries or utensils to avoid it from getting scratched.
What is the suitable cookware for Induction cooker?
Iron metal or stainless steel w/ enough magnetic material. Pan diameter should be 16-24cm.
What are the cookware items that are not applicable for the unit?
Glass, ceramic or aluminum type of cookware. Pan diameter: Less than 16cm will not be detected.
What is the maximum weight the induction cooker can carry?
5-7 Kilos only
What is the advantage of using Induction cooker compared to Electric Stove and Gas Stove?
It is safe to use because of the absence of open flame and direct heat.
What is the recommended type and size of ice that I can use with my blender?
You may use cube ice or tube ice less that 1 inch in size.
The unit has a Built-in Safety switch feature, how does it work?
Unit will not function if all the parts of the unit are not fitted well.
Can I add food or liquid to the blender while it is operating?
Yes, but to avoid spillage do not remove the lid or cover; instead just remove the feeder cap and fill the ingredients through its opening.